Shipping policy

Last updated: November 3, 2026 · All prices are in USD.

Where we deliver

Our checkout currently supports Hong Kong, the United States, the United Kingdom, Canada and Australia. We do not accept delivery addresses outside these destinations at this time. Please enter a complete physical address; delivery to PO boxes, military addresses or remote locations may require prior confirmation.

Order handling

Paid orders are normally prepared within 2–4 business days, excluding weekends and Hong Kong public holidays. Pending-payment orders are not dispatched. If an item cannot be supplied, we will contact you to offer an alternative or refund any amount paid for that item.

Delivery charges

Standard delivery is USD 5 to Hong Kong and USD 10 to the other supported destinations. Standard delivery is free when the merchandise subtotal is USD 100 or more after discounts. The applicable delivery charge is shown in your bag and at checkout.

Estimated transit times

After dispatch, allow approximately 3–7 business days for Hong Kong and 7–15 business days for the United States, United Kingdom, Canada and Australia. These are estimates, not guaranteed dates. Customs, carrier delays, weather and remote-area delivery may extend transit times. We will assist if an order is delayed.

Tracking your delivery

Once your paid order is dispatched and tracking is available, the carrier and tracking reference are added to the order. Sign in to your orders or use order tracking. A pending order has no shipment to track.

Duties, taxes & address changes

Import duties, destination taxes and customs handling charges may be payable by the recipient unless the checkout explicitly states otherwise. Only taxes shown in the order total are collected by us. Contact us promptly to correct an address; changes may not be possible after dispatch.

Missing or damaged parcels

If your parcel is late, missing or damaged, contact us with your order number and any relevant photos. Keep the packaging while we investigate with the carrier. We will work with you on a replacement, refund or other appropriate remedy. Your statutory rights remain unaffected.