Privacy policy

Last updated: November 3, 2026 · All prices are in USD.

1. Who is responsible

RUN SMART HONG KONG LIMITED is responsible for personal information collected through runsmary.shop. Our address is RM03, 12/F,BLOCKF, SUNWAY GARDENS, KING'S RD 989,QUARRY BAY, HONG KONG. Privacy questions can be sent to RUNSMART9@outlook.com.

2. Information you provide

We collect information you enter when creating an account, placing an order or contacting us, such as your name, email, billing and shipping address, order contents and support message. A telephone number is optional unless needed to resolve a delivery issue. Do not include unnecessary sensitive information in messages.

3. Technical information

The website and hosting service may record IP addresses, browser and device details, requested pages, timestamps and security events in operational logs. These records help deliver the website, investigate errors and protect accounts and orders.

4. Why we use information

We use information to manage accounts and bags, record and fulfil orders, provide support, manage cancellations and returns, prevent abuse, maintain the service and meet applicable accounting or legal obligations. We do not use contact enquiries as automatic subscriptions to marketing.

5. Grounds for processing

Where applicable law requires a legal basis, we rely on contract performance for orders, legal obligations for required records, legitimate operational interests for proportionate security and administration, and consent where required for optional uses. You may ask us for more detail about the basis relevant to your information.

6. Accounts & passwords

Account passwords are stored using WordPress password hashing. We do not need your password to respond to a support enquiry. Keep your account secure, sign out of shared devices and contact us if you suspect unauthorised activity.

7. Payments

We keep order totals, payment status and any payment reference supplied by a provider. We do not ask for full card details in our contact form. When an external payment provider is used, it processes payment information under its own policy. A pending order is not evidence that payment information has been processed or payment completed.

8. Essential cookies

Essential cookies and similar storage support sign-in sessions, account security, the shopping bag and checkout. WooCommerce session cookies may last up to two days, while login cookies depend on whether you choose to remain signed in. A local preference remembers that you acknowledged this notice. These functions may stop working if you block essential storage.

9. Analytics & advertising

No optional analytics or advertising cookies are enabled on this website. We do not display third-party advertising trackers. If optional tools are introduced, we will update this policy and request consent where required before activating them.

10. Service providers & recipients

Information may be accessed by our authorised personnel and necessary providers, including website hosting, order support, delivery carriers and payment providers when used. Each receives only information relevant to its task. We may also disclose information where lawfully required or necessary to protect legal rights.

11. International processing

Our business is based in Hong Kong and website infrastructure or service providers may operate in other locations. Orders shipped abroad also involve international disclosure to carriers or authorities. Where required, we use appropriate contractual, organisational or legal safeguards for such transfers.

12. Retention

We retain account information while an account is active and as reasonably needed to handle obligations or disputes. Order and accounting records may be kept for up to seven years where needed or required. Support messages are normally retained for up to one year after resolution unless a dispute or legal need requires longer. We review requests for earlier deletion against applicable record-keeping requirements.

13. Security measures

We use HTTPS, access controls and proportionate technical measures to protect the site. Access is limited to authorised persons for operational purposes. No internet system is risk-free, and you should avoid sending payment secrets or unnecessary sensitive information in ordinary messages.

14. Your choices & rights

Depending on applicable law, you may request access, correction, deletion, restriction or other rights relating to your information, and withdraw consent for uses based on consent. Contact RUNSMART9@outlook.com. We may verify identity before responding and explain any lawful reason why a request cannot be fully fulfilled.

15. Children

The shop is intended for customers able to enter a purchase contract. We do not knowingly collect personal information from children without appropriate permission. If you believe a child has provided information improperly, contact us so we can review it.

16. External links & complaints

Carrier, payment or other external links are governed by the destination’s own privacy policy. If you have a concern, contact us first. You may also contact an applicable data protection authority, including the Office of the Privacy Commissioner for Personal Data in Hong Kong where relevant.

17. Changes & contact

We may update this policy as our services change. The date at the top identifies the current version. Material changes will be communicated as required by applicable law. Contact RUNSMART9@outlook.com, RUN SMART HONG KONG LIMITED, RM03, 12/F,BLOCKF, SUNWAY GARDENS, KING'S RD 989,QUARRY BAY, HONG KONG.