Cancellation policy

Last updated: November 3, 2026 · All prices are in USD.

Unpaid orders

You can cancel an eligible pending-payment order from My account → Orders. If the cancellation action is unavailable, contact us with the order number. An unpaid order has no payment to refund.

Before dispatch

For a paid order, contact us as soon as possible to request cancellation or an address or size change. We will try to stop fulfilment if the order has not been dispatched. A request is confirmed only when we acknowledge that it has been processed.

After dispatch

Once a parcel has been handed to the carrier, we may be unable to cancel or change it. You may request a return under our returns & refunds policy. Any statutory right to withdraw from a purchase continues to apply.

Refunds & cancelled items

If a paid order is cancelled before dispatch, we will refund the cancelled items and any delivery charge that no longer applies. Refunds are made to the original payment method, with provider processing times as described in our refunds policy.

When we may cancel

We may cancel an order if an item is unavailable, an address cannot be served, payment cannot be verified, or there is a clear pricing or listing error. We will explain the reason and refund any amount already paid for the cancelled order. We will not substitute items without your agreement.