Returns & refunds

Last updated: November 3, 2026 · All prices are in USD.

Our return window

You may request a return within 30 calendar days after delivery. Contact us before sending anything back and include your order number, the item and the reason for return. These store rules do not limit any mandatory consumer rights.

Condition of returned items

For a change-of-mind return, items must be unworn, unwashed and in their original condition, with any original tags attached. You may try clothing on indoors as you would in a shop. Please take reasonable care of the goods and include the order reference in the parcel.

How to arrange a return

1. Email RUNSMART9@outlook.com or use our contact form with your order details.
2. We will review your request and provide the return instructions and correct return address.
3. Send the item using a trackable service and retain proof of posting.

Our registered company address is not automatically the returns warehouse. Do not send a parcel there without written return instructions.

Return postage & original delivery charges

For a change-of-mind return, you pay the return postage. The original delivery charge is normally not refundable, except where required by law. If we sent the wrong item or the item is faulty, we will arrange or reimburse reasonable return costs and provide an appropriate remedy.

Faulty, damaged or incorrect goods

Please contact us promptly, ideally within 7 days of delivery, with photos and your order number so we can help quickly. This request does not reduce the period or remedies available under applicable consumer law. We will assess the issue and offer a replacement, repair or refund as appropriate.

Inspection & refund timing

We aim to inspect a received return within 3 business days. We will tell you whether the refund is approved and why. Approved refunds are initiated to the original payment method; banks and payment providers may then take approximately 5–10 business days to post the credit. If no payment was taken, cancellation is recorded without a monetary refund.

Exchanges & partial returns

For a different size or colour, contact us to check availability before returning an item. A separate replacement order may be needed. A partial return is refunded at the amount actually paid for the returned items, with discounts allocated fairly. We do not charge a restocking fee.